Help & Support
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Frequently Asked Questions
How do I create an account?
To create an account, open the app and tap “Sign Up.” Enter your phone number or email, verify it with an OTP code, and fill in your basic details like name and preferred language. Once completed, you’ll be logged in automatically.
What happens to my personal data?
Your data is securely stored and never sold. We only use your information to provide you with a better shopping experience, such as personalized offers and faster checkout. You can delete your account and data anytime from the profile settings.
How can I verify my account?
After registration, you’ll receive a verification code via SMS or email. Enter the code to activate your account. Verified users get access to posting ads, saving favorites, and using full shopping features.
What should I do if I forget my password?
If you forget your password, tap “Forgot Password?” on the login screen. Follow the prompts to reset your password via email or SMS.
I didn’t receive the verification code — what should I do?
Please check your spam folder or ensure your mobile number/email is entered correctly. You can request the code again from the login screen. If the problem persists, contact support via the Help & Support page.
Can I use the app without registering?
Yes, you can browse and search for products without signing up. But to place orders, post items, or contact sellers, you’ll need to create an account.
How can I change my account information?
Go to the “Profile” section in the app, then tap “Edit Profile.” From there, you can update your name, phone, email, or preferred language.
How do I contact customer support?
You can reach us via the contact form below or through our hotline: +93 79 542 6244 or our support email: support@khanagi.com.
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